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Old 07-15-2007   #1 (permalink)
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Question Horrible experience at the groomers - HELP!

I'm hoping to get some advice from some professional groomers or anyone who has been through a similar experience.

My 15 month old Cockapoo has been going to the same groomer every 4 weeks for the past 7 months. I knew when I dropped her off the other day, I should have turned around and left. The groomer was very frazzled - she was running late and couldn't find something she lost. When I picked my dog up, she was getting over a nose bleed and the groomer said that she tried to bite her when she trimmed her nails so she put her in a muzzle. The groomer said that my dog gave herself the nose bleed because "she lost it" when put into the muzzle. This is a very well-behaved dog who sits well and has never been in a muzzle before. I did notice when we got home that there was blood on her paw - I looks like the quik was cut.

The rest of the evening my dog was quiet and layed around. She wouldn't eat and had diarrea. I assumed that she was stressed out. The next morning, she had a mild nose bleed and her right eye was completely blood-shot. We made an emergency trip to the vet. My dog didn't even want to get on the table, she was terrified. We were just in the office the week before for her routine check-up and she was fine then. Turns out, she has a concussion, the blood-shot eye is equivalent to a human black-eye, the inside of her mouth is swollen, and her entire right side of her head is swollen. The vet said for this type of trauma, the dog either fell off the table or was hit.

When I questioned the groomer, she again said that all she did was put a muzzle on her. She said that she never fell off the table or hit her head. She also said that I should bring her back in in two weeks for at least a bath so my dog does not get a phobia about being groomed. She actually believes that the diagnosis is exagerated, because there is no way that could have happened. She was upset with me that I think she mistreated my dog. I know my dog and she is very much a "puppy", she does not lay around like she has been for the last few days. She will not let me touch the right side of her head - it's painful just to look at.

So I guess my questions are: Should I believe the groomer's story? Should I take her back? This a dog that has to be groomed - what should be my first step with her?

Thank you in advance for any advice you can give me.
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Old 07-16-2007   #2 (permalink)
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I am sorry there is no way i would take her back there. The vet has no reason to lie to you but i think the groomer is lying. I could be wrong but i would not let her touch my dog again.-----AGGY
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Old 07-25-2007   #3 (permalink)
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ok i hope im not too late to talk to you about this. yes, anytime you notice a groomer is frazzled like that, kindly ask her if it would help HER out if you brought the dog tmrw. she will probably kiss the ground you walk on for making her day a little easier. that said, there is no excuse for any wrong behavior from a groomer just b/c they are having a bad day. however there is really no way for you to know what happened. i will say this about vets, i have known many groomers (myself and coworkers) who have done nothing to a dog, yet had the customer call and say the vet said they had to have been injured at the groomers. im not saying he is lieing, im just saying dont go by his story completely. ive known people to say "we took him to the groomers and now hes like this" so vets autometically say, oh he fell of a table or was hit. your dog probably wasnt very good for the groomer that day, what with her being stressed out, she probably carried that on to all the dogs, who all in turn fed off of each other. you get one dog in a grooming salon that is stressed, and pretty soon all of them are giving you a hard time (which makes you even more frustrated). just reading the story, the most logical explanation is he freaked out with the muzzle on and could have hit his head on the grooming arm, or thrashed and hit his head on the table. something obviously happened, and instead of the groomer telling you anything that could have caused it she is upset with you. this alone would tell me something about her. anytime someone has called me and said something was wrong after grooming, i go over the entire groom in my head and tell them anything that could have caused it. he could have jumped off the table wrong. he could have hit himself in the kennel.

in the meantime, you do need to keep up with the grooming so he is not traumatized. but i would take him somewhere else. whether your groomer did something to your dog, she didnt handle the situation well at all. explain the situation to the new groomer. tell her what happened without pointing fingers, and just explain that the dog is scared now and needs to be reassured through the whole process. dont do too much on the first groom, just a bath and tell her to do whatever trimming she wants based on what the dog is ready for. if you avoid the situation, the dog could develop a huge problem with grooming, but if you find someone nice and calml, im sure the problem can be avoided. i have had many people come to me in a similar situations and as long as you reward the dog for any good behavior and kindly redirect any bad behavior, the dog will turn out ok, especially if you say the dog was so good before.
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Old 07-29-2007   #4 (permalink)
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I'm with Aggy. Take your little one elsewhere. I can appreciate how difficult grooming can be, and the domino effect of one highly stress individual, (the 2-legged or 4-legged variety), but that's over the top. I recently took my Cockapoo into a shop to buy her an outfit, (I was killing time before my Lucky dog's accupuncture) and decided to have Lucky's nailed clipped while I was looking around. The young fellow that did it was clearly hurting her, I was telling him to stop and the girls in the shop were yelling me at me to leave him alone because he couldn't understand English . What a shmozal!
I wonder what would have transpired had I not been standing right there?

Laura
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Old 07-30-2007   #5 (permalink)
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It does not alter the fact that if you were not happy with the way your dog was treated, you don't take it back there.At the end of the day the groomer's picked their job because it was right for them, you pick the groomer that is right for your dog.-----AGGY
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Horrible experience at the groomers - HELP!